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Communications Booking Assistant (wfh)

Bookaway Now Travel
Department:Customer Service
Type:REMOTE
Region:Australia
Location:Sydney, New South Wales, Australia
Experience:Entry level
Estimated Salary:A$50,000 - A$70,000
Skills:
COMMUNICATIONORGANIZATIONALCUSTOMER SERVICETRAVEL INDUSTRY KNOWLEDGETECHNICAL PROFICIENCYSELF-MOTIVATION
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Job Description

Posted on: March 10, 2025

Are you passionate about travel and communication? Do you possess exceptional organizational skills and a keen eye for detail? If so, we have an excellent opportunity for you! We are currently seeking a Virtual Communications Booking Assistant to join our dynamic team. This role involves assisting with travel bookings and managing communications with clients, ensuring seamless coordination and exceptional customer service. Responsibilities:

  • Booking Coordination: Assist clients in booking travel arrangements, including flights, accommodation, transportation, and activities, utilizing various booking platforms and systems.
  • Client Communication: Maintain regular communication with clients via email, phone, and other digital channels to understand their travel preferences, address inquiries, and provide updates on bookings.
  • Customer Service: Provide exceptional customer service by promptly addressing client concerns, resolving issues, and ensuring satisfaction throughout the booking process.
  • Itinerary Management: Create detailed travel itineraries for clients, including all relevant information such as flight details, hotel reservations, transportation schedules, and activity bookings.
  • Documentation: Ensure accuracy and completeness of all travel documentation, including tickets, vouchers, and visas, and provide necessary instructions to clients.
  • Sales and Commission: This position is generous commission-rate, offering a great opportunity for motivated individuals to earn based on their performance and booking success.

Requirements

  • Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with clients and colleagues.
  • Organizational Abilities: Exceptional organizational skills are required to manage multiple bookings simultaneously and ensure accuracy in all communications and documentation.
  • Customer Focus: A customer-centric approach and a commitment to providing outstanding service are essential for success in this role.
  • Travel Industry Knowledge: Basic knowledge of the travel industry, including popular destinations, booking procedures, and travel regulations, is preferred.
  • Technical Proficiency: Proficiency in using computer systems, booking platforms, and communication tools is necessary for efficiently performing job duties in a remote environment.
  • Self-Motivation: The ability to work independently, meet deadlines, and drive results is crucial for success in a commission-based role.

Benefits

  • Flexibility: Enjoy the flexibility of working remotely, with the freedom to manage your schedule and workload.
  • Commission-Rate Earnings: Take advantage of a commission- compensation structure, offering unlimited earning potential based on your performance.
  • Travel Opportunities: Gain exposure to various travel destinations and industry trends while assisting clients with their bookings.
  • Professional Growth: Develop valuable skills in communication, sales, and customer service, with opportunities for career advancement within the company.

If you are passionate about travel, possess excellent communication skills, we encourage you to apply for this exciting opportunity as a Virtual Communications Booking Assistant. Join our team and embark on a rewarding career in the travel industry!

Originally posted on LinkedIn

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