Practice Administrator

🧠 About YOUnique Psychology

YOUnique Psychology is a private psychology practice based in Murrumbeena, VIC. We offer neurodiversity-affirming therapy and assessments for individuals across the lifespan. Our team values clarity, consistency, and compassion—not just in our client work, but in how we support each other behind the scenes.

We’re currently seeking a part-time admin whiz who thrives on bringing order to chaos and making life easier for others. The Practice Administrator (more officially) will support the day-to-day operations of the practice.

This role is remote (work-from-home), with only occasional on-site admin tasks or errands (non-client-facing). Living interstate is not a dealbreaker — we’re focused on finding the right person for the 99% of work that can be done remotely. If you're not local, we’ll adapt where needed.

About the Role

• Part-time (12 hours per week)
• Work from home, flexible across either:
• 3 hours/day, 4 days per week; or
• 4 hours/day, 3 days per week
• $30–$40/hour + 11% super, depending on experience.
• Initial 3-month probationary period, after which ongoing employment may be confirmed based on fit and performance.
• Start date: July 2025

This role would suit:

• Parents of young children seeking flexible work
• Neurodivergent folk who prefer remote, detail-oriented roles
• People with health conditions or other barriers to on-site employment
• Those who value process, clarity, and communication with purpose

Responsibilities

• Respond to client and referrer emails (written comms only)
• Manage appointment bookings, cancellations, and reschedules
• Be the first point of contact for clients outside of session times
• Upload documents and maintain practice records
• Follow up on incomplete forms and unpaid invoices
• Support psychologists with administrative needs and client communication (via email/SMS only)
• Follow and help improve SOPs and internal procedures
• Create, maintain, and improve clinic documents such as intake forms, referral templates, and information sheets

📌 Note: This role does not involve client phone calls.

Qualifications: What We’re Looking ForEssential:

• Strong attention to detail
• Excellent written communication (clear, calm)
• Ability to follow policy and procedure (both internal and external, e.g., NDIS, Medicare)
• Reliable, organised, and able to work independently
• High level of discretion and professionalism

Highly desirable:

• Experience working in neurodiversity-affirming environments
• Familiarity with Halaxy or similar client management systems
• Knowledge of NDIS, Medicare, and private health processes
• Previous experience in a health or allied health admin role
• Strong skills in formatting and refining documents (e.g. client forms, referral templates, info sheets)
• A good eye for layout, clarity, and consistent presentation
• Comfortable using Word, Canva, or similar tools to create and maintain clean templates

Requirements

• Legal right to work in Australia
• Due to the sensitive nature of client information, a current National Police Check (or willingness to obtain one) will be required prior to starting.

📩 How to Apply

Please apply through SEEK: https://shorturl.at/KbYYN

IMPORTANT:

Applications submitted to our practice via email will not be considered.

Email applications create unnecessary administrative overhead and make it harder for us to focus on the work we do best.

Business details

YOUnique Psychology

Website: youniquepsychology.com.au

Email: hello@youniquepsychology.com.au

Location: 133 Murrumbeena Road, Murrumbeena VIC 3163