Assistant Accountant

Accounting WiseAssistant Accountant / Accounting AssistantFully RemotePermanent

Accounting Wise, a leading Digital Accountancy Practise has a great opportunity for a talented and ambitious Accounts Assistant to join our growing team. We are an online accountancy practice who provide traditional accountancy services in a modern way throughout the whole of the UK.

About the Role:

With the ability to thrive in a busy environment, this role will provide day-to-day operational and administrative support to our client-facing teams, dealing with client queries by phone and email and providing exceptional service along the way. Working closely with the team to ensure the highest level of process quality and efficiency, whilst making certain we remain fully compliant with legislative and regulatory requirements.

Responsibilities:

• Act as a point of contact for HMRC and Government Gateway, overseeing the completion of all manual processes to ensure consistency, accuracy of data and compliance with the provisions of the General Data Protection Regulations (GDPR).
• Manage administrative tasks and actions to support our clients, to ensure compliance with HMRC requirements to register Accounting Wise as their agent and to support Accounting Wise clients with software set-up.
• Respond to client queries on the phone and by email, ensuring that correct and compliant processes are used at all times.
• Maintain and accurately update client records in the Customer Relationship Management (CRM) system.
• Audit team activities, including the accuracy of Companies House information, overdue tasks, enabled client accounts and missing client information.
• Administration of post activities, including opening, distributing and securely scanning post and actioning a range of post items in accordance with Accounting Wises processes.
• Be responsible for updating the Registered Address Portal with new clients utilising this service. Ensure that leaving clients are updated to keep records accurate.
• Maintain knowledge of client base and systems, ensuring knowledge remains up to date as new features are added.
• Take ownership and act quickly to recover the client perception of the Accounting Wise service if something has gone wrong ensuring that the agreed service recovery guidelines and processes are used and that all cases are logged and tracked to ensure lessons can be learned.
• Assist with managing the eFiling portal to ensure that internal/external formation requests are handled promptly and following Anti-Money Laundering (AML) guidelines.

Required Experience:

• Some accounting knowledge is desirable but not essential
• Previous experience working in an Accountancy Practise
• Strong background in client communication and support
• Highly organised and good at managing their own workload with excellent attention to detail
• Competent with using software such as Microsoft Office (Excel, Word, Outlook, Teams)
• A friendly telephone manner and excellent written & verbal communication skills are essential

If you have the relevant experience, please submit your CV.