Customer Service Consultant - Remote

About You

• Prior experience within the Employment Services Industry is highly desirable
• Transferrable skills from Call Center, telemarketing or Customer Service industry
• A resilient attitude with the ability to adapt
• High attention to detail and accuracy
• High level of customer service coupled with excellent all-round communication skills
• Planning, organisational and time management skills

What you will need to join us

• Full Australian working rights
• Valid Police Check & Blue Card

Why you will LOVE working at AimBig Employment!

• Phone and Laptop provided
• 4 additional paid “You Days” per year - a day a quarter
• 1 additional paid day off a year to spend with your furry friend known as "Paws Leave"
• Employee Discount Platform (Gracias)
• Staff referral bonuses
• Indigenous Participation Plan

About the Role As a Customer Service Consultant, you will handle inbound telephone calls while providing a strong and exceptional customer experience. This role supports a diverse range of customers across Australia who require support with their journey back to meaningful employment. Some Tasks As Part Of This Role Include

• Working in a fast-paced environment with the skill to multi-task across various systems and screens whilst maintaining telephone contact
• Understanding and working to complex administrative procedures and contractual guidelines
• Engage effectively with diverse customers who require support with sensitive and emotional matters
• Relaying information to a diverse range of customers
• Undertaking administration tasks

About UsAimBig Employment is part of the Arriba Group. Our purpose is what makes us different and drives us each day “Empowering Lives together”. Over the years, we’ve helped thousands of Australians improve their lives through genuine understanding and respect. Collaborative and inclusive, our personalised process helps tailor individual outcomes to complex needs by applying innovative thinking, evidence-based approaches, and best practice to match the right people with the right opportunities.