Support and Operations Executive

About the Role:

As a Support & Operations Executive, you will play a key role in ensuring the smooth operation of our service and platform. This entry-level position offers exposure to various areas and teams within our technology startup. We are seeking a proactive, eager-to-learn candidate who thrives in a team environment. Your primary focus will be to deliver exceptional support for users, monitor platform activity, and perform essential administrative tasks to maintain high-quality service delivery. This is a remote role, providing you with the flexibility to work from anywhere with reliable internet access.

Specifically, you will be required to:

• Develop deep working knowledge of the Ayda platform.

• Provide online support for users.

• Create, tag and effectively manage support tickets.

• Diagnose software issues and engage with the Product Owner using established processes.

• Support the customer success and sales team in maintaining the CRM tool to ensure contacts and accounts are kept up to date.

• Proactively monitor platform activity for day-to-day operations.

• Perform other duties as required.

About you:

• You have excellent attention to detail and organisational skills.

• You have good communication (both written and verbal) skills.

• You have strong problem-solving abilities.

• You are proficient in tools such as excel and CRM systems.

• You are customer-focused and solution-oriented.

• You are a team player who is willing to support colleagues to achieve shared goals.

Apply because you want to…

• Take on a role with significant potential for growth.

• Surround yourself with smart, open, curious, and action-oriented people with opportunities to learn at every turn.

• Join a strong culture of continuous improvement, openness and transparency.

• Enjoy flexible working arrangements.