Operations Asistant (Remote – Australia Only)

Role Description The Operations Assistant (Remote – Australia Only) is a part-time role focused on supporting the smooth day-to-day running of BITBOT’s operational and customer-facing activities. This role includes coordinating schedules, updating internal systems, tracking tasks, and assisting with documentation and process improvements. The Operations Assistant will respond to customer or client queries, route requests to the appropriate team members, and ensure follow-ups are completed on time. The role also involves preparing basic reports, reviewing operational data for accuracy, and flagging issues or trends to operations leadership. This is a fully remote position, and the successful candidate will collaborate with team members across Australia via digital tools and communication platforms.

Qualifications

• Strong operations and operations management skills, with the ability to support process execution and organization-wide coordination.
• Proficient analytical skills to review data, identify issues, and support decision-making with clear, concise insights.
• Excellent communication skills, including professional written and verbal communication in a remote environment.
• Customer service experience, with a focus on responsiveness, empathy, and resolving inquiries efficiently.
• Comfort with digital tools (e.g., spreadsheets, task management platforms, customer support systems) and willingness to learn new software.
• High attention to detail, strong time management, and the ability to work independently while meeting deadlines.
• Previous experience in operations, administrative support, or a similar role is preferred but not strictly required.
• Legal right to work in Australia and availability to work part-time, with some overlap with core team hours.