Sales Operations & Administrative Assistant

Sales Operations & Administrative AssistantAbout the CompanyDana Dairy is an international dairy group specializing in the production and global distribution of milk powder and dairy ingredients. Dana Dairy operates across international markets, supplying high-quality dairy solutions to distributors and food manufacturers worldwide. The company is known for its strong export focus, operational reliability, and long-term partnerships across multiple regions.

Learn more at: www.danadairy.com

Company:Dana DairyReports to: operations head

Location: Remote

Employment Type: Full-time

MissionThe Sales Operations & Administrative Assistant provides operational and administrative support to the Management. The role is responsible for managing daily customer communications and overseeing the full order-to-delivery cycle for small-volume markets, enabling senior management to focus on strategic priorities.Key Responsibilities

• Manage daily email communication with distributors and customers.
• Prepare, issue, and follow up on pro forma invoices.
• Follow with operation head delivery of goods.
• Forecasts: Manage forecasts of each client and overall forecast for total orders.
• Follow up orders as per forecasts, make sure clients place orders as per forecast.
• Closely coordinate actions with operations head.
• Maintain and update customer data, forecasts, and sales information in company’s CRM.
• Prepare meeting minutes, action lists, and weekly follow-up plans.
• Follow-ups of the meetings.
• Coordinate administrative tasks and information flow between Dana teams.
• Support internal reporting, documentation accuracy, and ongoing process improvements.
• Maintain strong customer relationships by scheduling and conducting regular meetings with existing customers.
• Assist existing customers and collaborate with the operations head on claim resolutions.

Required Skills & Qualifications

• High level of discipline, organization, and attention to detail.
• Excellent written communication skills with strong follow-up habits.
• Proficiency in Excel and general business documentation handling.
• Ability to manage multiple customers and priorities simultaneously.
• Professional working proficiency in English and Spanish (written and spoken).
• Strong sense of ownership, reliability, and accountability.
• Solid understanding of customer service principles.
• Loyalty to company values and strong commitment to the company policy.
• High emotional intelligence and ability to build positive relationships with existing customers.

Nice to Have (Wish List)

• Previous experience in the dairy, food, or FMCG industry.
• Knowledge of export operations, logistics, or international trade documentation.
• Experience working with CRM systems (Bitrix experience is a plus).
• French and/or Arabic language skills are a strong asset.
• Experience in customer care.
• Understanding of claims handling (a plus).

What We Offer

• A key support role within an international commercial organization.
• Exposure to global markets and export operations.
• Flexible working arrangement (remote).
• Opportunities for professional growth in sales operations and commercial administration.
• A collaborative, international, and fast-paced working environment.

Industry: Food and Beverage Manufacturing

Employment Type: Full-time