Complaint Handlers

**Role: Complaint Handlers **Rate: £170 per day **Location: Fully Remote **Start: April **Duration: 3 months This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients. **Role and Responsibilities We are currently recruiting for Complaint Handlers to support our client on a 3-month contract. This role focuses on managing lower to medium complexity customer complaints, ensuring fair and timely resolutions in line with regulatory standards. **Key Responsibilities

• Investigate and resolve customer complaints in line with internal policies and regulatory requirements.
• Review account information, documentation, and customer history to determine fair outcomes.
• Communicate with customers via telephone and written correspondence to gather information and explain complaint outcomes.
• Ensure all cases are handled within agreed service levels and complaint handling guidelines.
• Maintain accurate records and provide clear case documentation throughout the investigation process.

Essential

• Previous financial services complaints handling experience (essential)
• Experience dealing with high-volume, lower complexity complaints (e.g. similar to PPI complaint investigations)
• Strong telephony experience and confidence speaking with customers
• Good analytical skills and attention to detail
• Ability to manage workloads and meet deadlines

**Desirable:

• Mortgage complaint handling experience, although this is not essential.

This is a great opportunity for someone with a strong complaints background who enjoys investigating cases, speaking with customers, and delivering fair outcomes.