Customer Support Specialist

We are looking for a Customer Support Specialist to join an international project.

This is a remote position; however, candidates must be based in United Kingdom.

Key Responsibilities:

• Respond to customer inquiries via live chat, email, phone, or social media platforms
• Provide accurate, valid, and complete information using appropriate methods and tools
• Resolve product or service-related issues by clarifying customer complaints and offering effective solutions
• Maintain a deep understanding of the company's products, services, and policies
• Collaborate with team members and other departments to ensure efficient issue resolution

Requirements:

• English proficiency – B2 level or higher
• Fluent in Hindi (spoken and written)
• Strong attention to detail, resilience, and ability to multitask
• Confident Excel skills; experience with customer support tools and reporting systems is a plus

What We Offer:

• Full-time, fully remote position
• Learning & development opportunities, including knowledge sharing, career consultations, and personalized growth plans
• Salary: £700 per month

Shift Information:

• 11-hour shifts
• 1-hour break included
• Rotating shifts (working hours may vary)

If you are ready to work in an international environment, we’d love to hear from you.