Remote Live Chat Customer Care

At Hamaspik HomeCare, we put patients and caregivers at the heart of everything we do. Through a team-focused culture that encourages growth and collaboration, we are reshaping the home healthcare experience and delivering exceptional care to those who need it most. As a Live Chat Customer Care Representative, you will be the first point of contact for our customers via live chat. You will provide prompt, accurate, and friendly assistance to address customer inquiries, resolve issues, and enhance their overall experience with our brand. Your goal will be to ensure customer satisfaction while maintaining the company’s high standards of service. Responsibilities

• Respond to customer inquiries and issues via live chat in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting.
• Resolve customer complaints with a focus on first-contact resolution and customer satisfaction.
• Maintain accurate records of customer interactions, feedback, and resolutions.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate information.
• Identify opportunities for process improvements and share feedback with management.
• Participate in training programs to enhance skills and knowledge in customer service practices.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Previous experience in customer service, preferably in a live chat environment.
• Excellent written communication skills with a friendly and professional tone.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Proficient in using live chat software, CRM systems, and basic computer applications.
• Ability to handle multiple chats simultaneously while maintaining quality of service.
• A positive attitude, patience, and empathy towards customers.

The Pay Range For This Role Is 27 - 32 USD per hour(Remote (Henderson, Nevada, US))