Project Manager

Job DescriptionProcess SpecialistLocation: Remote In the role of Process Specialist, you will execute transactions as per prescribed guidelines and timelines, review and validate the inputs from the other team members, support your manager in training activities, daily operations reviews, and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys. In this role, you will be responsible for transition coordination, process training and certifications for the team, talent management-related activities, Service Level Agreement compliance, and Process compliance. You will also be involved in customer interactions, knowledge management, and process reengineering activities. Responsibilities And Duties

• Conduct regular reviews of customers’ orders and move it through the process with precision and adherence to established guidelines.
• Manage orders throughout the provisioning lifecycle, including monitoring progress, escalating milestone delays, and ensuring timely updates.
• Oversee site readiness activities, ensuring all prerequisites are met for successful circuit delivery.
• Coordinate test and turn-up readiness, including scheduling and stakeholder alignment.
• Handle Ticketing Process: monitor ticket statuses, escalate issues as needed, and ensure timely resolution for all tickets created in all ticketing systems for all issues.
• Process Move, Add, Change, Disconnect (MACD) service requests efficiently and accurately.
• Maintain consistent and proactive communication with all stakeholders, including Solution Providers, End Customers, Channel Managers, and other stakeholders as needed, via calls, emails, chats, and meetings.
• Identify and escalate out-of-scope product/service requests to the appropriate process owners.
• Be able to maintain password integrity
• Ensure non-disclosure of any client-specific information

Qualifications Basic

• High School Diploma or GED equivalent
• At least 2 years of relevant work experience

Qualifications Preferred

• Contribute as an individual to boost the performance of the team
• Assist with ad hoc administrative tasks as designated by the Team Leader
• Assist with reports assigned by the Team Leader.
• Comply with the work/break schedules that will be made by the Work Force group to meet the service level agreement.
• Ensure high levels of productivity and quality

Note : Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March 2025. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginInfosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of a protected veteran, or disability.