Welcome Team Associate (Part Time)

About the role

As a Welcome Team member, you’ll be the first real-life contact that KatKin customers have with our brand. Your mission is to make every cat parent feel welcome, informed, empowered and excited about their cat’s fresh meals. You will be responsible for calling cat parents to help them to understand our full proposition and products and improve loyalty.

The aim of this role is to deliver moments of delight to our customers, starting with phone calls, but this will expand to various methods as we explore new opportunities in future to provide a world class experience.

What we do at KatKi

• nKatKin was founded in 2019; we’re on a mission to shake up the cat food industry, take on the big corporate cat food brands, and improve the lives of cats all across the country
• .We deliver fresh cooked, 100% meat, preservative free, nutritionally complete cat food on a regular basis to 65k+ happy cats across the UK, and counting
• .We are a young, diverse team who work in an inclusive and supportive environment
• .We are based in London and have big plans to expand over the coming year - this is where you come in

! In this role, you can expect to hav

• e:24hr fixed hours per week, part-time, work fully remote within the UK (with option for mor
• e)Average 4-8 hour shif
• tsCompetitive pay with commission structu
• reGreat conversations all about KatKin cats and their paren

ts A bit about y

• ou.You take pride in your work and are able to demonstrate great listening ski
• llsYou are driven by KatKin’s mission to change the cat food indus
• tryYou are passionate and patient when helping our custom
• ersYou are in your element when speaking with others on the ph
• oneNaturally warm and fun in your interacti
• onsYou are self motivated, outgoing and able to work independen
• tlyYou are goal dri
• venKnowledge of cats and cat-parent customers is a massive bo

nus Some examples of your day-to-day responsibili

• tiesOutbound calling new customers to deliver moments of delight by talking to them about their experience, advising them on our range of products and informing them of our proposition and ser
• viceMonitoring your own productivity levels as well as performance in trial conversion improvement, quality scores and commission ea
• rnedSubmitting Voice of the Customer workflows to deliver valuable insight and improvement ideas back to the wider busin
• ess.Helping to deliver our team goals and motivating your colleagues around

you What we

• offerFully remote work within t
• he UKFlexibility work around auditions and other commit
• mentsComprehensive training and mento
• rshipWork available all year
• roundDriven and motivational work enviro
• nmentThe perfect job for actors, creatives or other freelancers looking for something

extra Things to

note:All cover letters are reviewed by one of the squad members, please let us

• know:Why this role excite
• s you?Which DTC brand’s customer experience impressed you the most an
• d why?(Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience at K

atKin?