HR Shared Services Coordinator

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Responsible for delivering Human Resources administrative support to employees, managers and executives through efficient, scalable, and high-quality operational systems and processes. Performing in rotational assignments, provides 1st tier support to the employee population primarily in US & Canada. Supports and works closely with HR COEs in support of the HR administrative processes. Offers superb customer service by exemplifying: Accountability, Integrity, Performance, Respect, Service, Trust and Teamwork. Work Location Fully remote position open to candidates based anywhere in the U.S. The Main Responsibilities

• Onboarding & Candidate Experience: Coordinate end-to-end onboarding activities to ensure a welcoming and efficient experience for new hires. Responsibilities include responding to candidate and manager inquiries, scheduling interviews, managing candidate dispositions, generating offer letters, initiating background checks and drug screens, coordinating new hire paperwork, and facilitating equipment setup with relevant departments.
• HR Service Center Support: Serve as a key point of contact for internal and external HR inquiries via the HR Service Center. Provide timely and accurate responses regarding payroll, HR policy interpretation, system navigation, invoicing, and compliance-related audits.
• HR Coordination & Process Improvement: Contribute to the training and cross-training of HR Shared Services Coordinators across the employee lifecycle. Maintain and update process documentation, track key HR metrics, and review HR communications for clarity and accuracy.
• Employee Offboarding Support: Assist employees through voluntary resignation and reduction-in-force processes by collaborating with HR and Legal teams.
• Calendar Management: Effectively manage and coordinate calendars for interviews, onboarding sessions, training events, and meetings across multiple stakeholders, ensuring scheduling efficiency and minimal conflicts.

What We Look For In a Candidate

• High School Diploma/GED - Associate Degree Preferred
• 2 years of relevant job experience with similar essential duties.
• Excellent customer service skills.
• Great Knowledge of Microsoft Office Suite (Word, Excel, OneNote, Outlook).
• Ability to be flexible, a team player and interface professionally with all levels of employees, applicants and vendors, including taking personal responsibility for customer satisfaction, providing clear explanations and making an extra effort to satisfy customer needs.
• Demonstrates proclivity to utilize tools and quickly locate answers.
• Capable of handling difficult situations by demonstrating professionalism and confidentiality.
• Propensity to build solid cross-functional relationships.
• Responds to electronic inquiries timely, while providing friendly, and professional answers to inquiries.
• Coordinates multiple projects, prioritizes effectively, including producing high-quality work under deadlines.
• Possesses excellent organizational skills; detail oriented and learns quickly.
• Ability to maintain a high level of confidentiality.
• Demonstrates a sense of urgency and priority as warranted.
• Strong problem solving and administrative capabilities.
• Team-player; always open to offer innovative and constructive ideas to continue our team's success, processes and efficiency.

Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $40,500 - $53,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $42,132 - $56,175 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $44,138 - $58,850 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn More About Lumen's

• Benefits
• Bonus Structure

Requisition #: 338522 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 06/26/2025