Pay Range: $19.47 - 23.65 hourly
Job Description: Your Piece of the Puzzle
Provide administrative and operational support for Specialty Electronics sales and installation services. This role coordinates installation schedules, supports customers and sales teams, and helps ensure projects are completed efficiently while delivering an exceptional customer experience. This is a remote position requiring the candidate to reside in NE, IA, KS, MO or TX.
Job Duties: A Day in the Life
- Coordinate: Schedule installations, manage installer calendars, and optimize routes based on availability, skill level, and project requirements
- Review: Verify installation orders for payment, product availability, and job readiness while collaborating with internal partners to keep projects on track
- Support: Serve as a primary point of contact for customers by handling service inquiries, resolving issues, and processing credits, returns, exchanges, and cancellations
- Collaborate: Partner with sales, inventory, warehouse, receiving, merchandising, and installation teams to ensure seamless communication and execution
- Manage: Maintain installation documentation, installer notes, invoicing, inventory tracking, and stocked van inventory to support daily operations
- Resolve: Provide post-installation support by identifying solutions, coordinating vendor returns, and securing parts needed to complete customer projects
Qualifications: Can You Check These Boxes?
- High school diploma/G.E.D. preferred
- 2 - 3 years retail sales and/or customer service experience
- Professional, neat, clean-cut appearance
- Excellent communication and customer service skills
- Knowledge of products sold, and installation process required
- English/Spanish bilingual speakers preferred
- Pre-employment screening includes, but isn’t limited to, criminal background check
As a full-time member of our NFM Family, you will enjoy:
- Same day pay - access to your earned pay on-demand, when you need it the most
- Competitive pay - generous annual increases up to 7%
- Inclusive culture – Because everyone who works or shops at NFM should feel right at home
- Health, dental, vision, life Insurance, short and long term disability
- Paid holidays (upon hire) and paid time off (after 90 days)
- Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
- Virtual and in-person career development opportunities at all levels
- Paid community volunteer opportunities
- Tuition Reimbursement
- You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option