REMOTE ROLE FOR ENTRY LEVEL LEGAL ASSISTANT / LEGAL INTAKE
Monday-Friday
Join a high-profile law firm for a remote role as an entry level Legal Assistant/ Intake Center Agent and become an important first point of contact for individuals seeking legal representation. You must have a Bachelor's degree and no more than 3 years of experience. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls. Monday - Friday, 9am-5pm. Hourly rate is $20/hour. Qualified resumes to jmoses@phaxis.com
Responsibilities:
- Handle a high volume of inbound and outbound calls with prospective and existing clients.
- Gather and accurately document detailed client and case information.
- Pre-qualify potential clients based on established case criteria.
- Follow up with clients to obtain medical records and other required documentation.
- Enter and update information in the firm’s case management system.
- Send legal documents and coordinate follow-up appointments and communications.
- Provide professional, compassionate customer service while handling sensitive information.
- Escalate complex questions or concerns to the appropriate legal team.
- Assist with data entry, filing, and other administrative tasks as needed.
Qualifications:
- Excellent verbal communication and active listening skills.
- Bachelor's degree
- Strong customer service skills and a professional, empathetic approach.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and accurate data-entry skills.
- Excellent computer skills; proficiency with Microsoft Office.
- Previous call center, client services, legal, healthcare, or administrative experience preferred.
- Familiarity with legal terminology or case management systems is a plus.
This is an excellent opportunity for a polished, motivated professional who enjoys helping people and wants to build experience within a respected legal environment.