Clinical Administration Assistant - Titration Service

Clinical Admin. Assistant – Titration Service United Kingdom (Remote) Reporting to: Senior Clinical Treatment Coordinator Remuneration: £29,000- plus £1000 working from home allowance Contract Type: Permanent/ Full time - 40hours per week Location: Home-based/various UK meeting locations as required Closing Date for applications: Friday 15th May 2026* About Us Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care. A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference. The Clinical Admin. Assistant – Titration Service will support the Senior Clinical Treatment Coordinator and Titration Leadership Team in the effective day-to-day delivery of the titration service. Working collaboratively with colleagues across Psychiatry-UK (PUK), they will help ensure patients receive high-quality, person-centred care in a timely and efficient manner. This role requires strong organisational and communication skills, with the ability to manage a varied workload while maintaining accuracy and professionalism. The postholder will interact with patients, prescribers, and internal teams, demonstrating a courteous and supportive approach at all times. This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK. As Our Clinical Admin. Assistant – Titration Service You Will

• Support the Senior Clinical Treatment Coordinator and Titration Leadership Team with administrative tasks related to the titration service.
• Act as a point of contact for patient and prescriber queries, escalating more complex issues where appropriate.
• Assist in the coordination and administration of prescriber onboarding, inductions, and routine processes.
• Carry out administrative tasks relating to patient care within the titration pathway, ensuring accuracy and timeliness.
• Use the PUK Patient Portal to schedule appointments, update records, and manage communications.
• Support meeting coordination, including scheduling and minute-taking where required.
• Maintain accurate records, spreadsheets, and internal systems in line with PUK processes.
• Assist with data collection and basic reporting to support service monitoring and improvement.
• Manage and complete allocated tasks within PUK systems, ensuring they are actioned or escalated appropriately.
• Communicate effectively with patients, clinicians, and external stakeholders via email and telephone.
• Prioritise workload effectively, adapting to changing service demands.
• Participate in supervision, personal development reviews, and mandatory training.
• Maintain up-to-date knowledge of PUK processes and procedures, raising concerns or incidents as appropriate.

To succeed as our Clinical Admin. Assistant – Titration Service, you will be: A motivated and organised Administrator, with experience in a healthcare or service-based environment. You will be approachable, reliable, and detail-oriented, with a strong focus on delivering a positive experience for patients and colleagues. Essential Qualifications, Skills And Experience

• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• Strong customer service skills
• Good working knowledge of Microsoft Office (Word, Excel, Teams, SharePoint)
• Ability to prioritise tasks and manage time effectively
• High attention to detail and accuracy
• Ability to work both independently and as part of a team
• Ability to remain calm and professional under pressure
• Experience in healthcare or another regulated industry

Desirable Qualifications, Skills And Experience

• Experience in a mental health setting
• Familiarity with patient management systems
• Relevant administrative or healthcare qualification
• RSA II Typing/Audio Typewriting (or equivalent)

Psychiatry UK: Supporting You We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options. At Psychiatry UK, we care about what matters to you. Recruitment Process At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:

• Application
• Profile review
• Screening conversation
• Competency based interview(s)

If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible. Psychiatry UK is the UK's leading provider of digital psychiatry services, providing assessment, diagnosis, and treatment for a range of mental health conditions. All of the online services have accessibility and convenience at their heart, ensuring everyone can easily and quickly access the care they need.