Customer Service Representative (Remote) | $16.00 per hour | Starts 5/14/26

1. About Our Client:

The organization operates within the healthcare support industry, addressing the complex needs of patients and healthcare consumers. It focuses on improving healthcare experiences by integrating clinical expertise with personalized and automated solutions. Serving a significant portion of the U.S. population daily, the organization aims to enhance healthcare outcomes through a combination of human touch and data-driven technology.

2. About the Opportunity:

The Customer Service Representative is responsible for supporting patients and healthcare stakeholders by addressing inquiries and resolving issues related to appointments, insurance, medications, and general information. This remote role plays a key part in ensuring positive interactions and helping individuals navigate their healthcare needs effectively. The position contributes to the organization’s broader goal of delivering supportive, patient-focused service that makes a tangible difference in people''s lives.

3. Responsibilities:

• Respond promptly to customer inquiries using strong communication and multitasking skills

• Research and resolve customer issues with practical solutions

• Handle requests including appointment scheduling and referral inquiries

• Assist with insurance questions, medication requests, and general information

• Understand customer needs to build trust and confidence

• Learn new products and projects continuously

• Maintain a positive and impactful interaction with customers

4. Requirements:

• High School diploma or GED (validated during background check)

• Minimum six months of general business or customer service experience, or equivalent related work experience

• Strong verbal and written communication skills across phone, email, and chat

• Demonstrated empathy, caring, and compassion

• Basic proficiency with Windows PC, Microsoft Outlook, Word, Excel, and other specified software tools

• Flexible availability for work schedule

• Ability to provide two 22-inch monitors with HDMI and Display ports

5. Pay Range and Compensation Package:

• The wage for the Customer Service Representative is $16.00 per hour

6. Benefits & Perks:

• Health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off and holidays

• Flexible spending accounts

• Employee wellness programs

• Opportunities for career development

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.