About Our Client:
The organization operates within the education support sector, addressing challenges related to student engagement and outreach. It provides remote customer service solutions aimed at assisting students and alumni, facilitating communication on behalf of education clients.
About the Opportunity:
The STUDENT OUTREACH SPECIALIST role focuses on managing inbound and outbound communications with students to provide assistance and support. This position plays a key role in maintaining effective contact between students and the organization’s clients, ensuring inquiries are handled professionally and accurately to support student success.
Responsibilities:
- Manage inbound and outbound calls, chats, and texts while meeting productivity targets.
- Provide timely and accurate assistance to student inquiries.
- Document and update customer information within the CRM system.
- Follow escalation procedures and organizational policies to resolve issues.
- Ensure compliance with federal, state, and client requirements.
- Apply training materials and share knowledge with team members.
- Meet or exceed performance metrics and key performance indicators.
Requirements:
- Passion for helping others and commitment to the role.
- Strong communication skills with ability to establish rapport and follow up effectively.
- Attention to detail.
- Ability to prioritize tasks and multitask in a fast-paced environment.
- Self-motivated and capable of working independently.
- Proficient with various technical devices and systems.
- Ability to troubleshoot common computer issues.
Pay Range and Compensation Package:
- Starting salary at $17.50 per hour, depending on experience.
Benefits & Perks:
- Medical insurance through BCBS.
- Dental insurance through DeltaDental.
- Vision insurance through DeltaVision.
- Flexible Spending Account.
- Short and long term disability coverage.
- Life insurance.
- 401(k) retirement plan.
- Opportunities for advancement.
- Remote work with company-provided equipment.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.