Referral and Allocations Administrator

Referrals and Allocations Administration

Contract length: Fixed-term 12‑month maternity cover, with scope for a permanent position.

Hours: 35 hours per week, Monday to Friday 9-5

Salary: £25,000

Location: Remote

About the role

We are looking for a Referrals and Allocations Administrator to provide reliable, organised support during maternity cover. The role ensures that referrals are processed smoothly, in a timely manner, counsellors receive the correct allocations, and clients experience an efficient service.

Key responsibilities

· Managing incoming referrals across our contracts.

· Allocating referrals to counsellors accurately and in line with contract requirements.

· Updating our portal and other internal systems like spreadsheets etc

· Monitoring allocation queues and following up on any delays.

· Responding to email enquiries from clients, advisors and counsellors.

· Producing updated reports (Excel) weekly and monthly to our providers

· Supporting the wider operations team with administration tasks.

· Maintaining accurate records and reporting any issues promptly.

· Posting approved updates on LinkedIn and keeping website content up to date (news items,

pages, and simple edits).

Skills and experience

· Strong administrative experience.

· Confidence using digital systems.

· Good written communication and clear email manners.

· Ability to prioritise tasks and work independently.

· Comfortable working remotely with regular check-ins.

· Ideally experience working with NHS partners or in an NHS setting.

· Useful marketing skills, including LinkedIn posting and basic website updating.

What we offer

· Supportive remote working environment.

· Training and handover from the current post-holder.

· Opportunity to contribute to meaningful wellbeing and justice-sector work.