Marketing Coordinator - Remote

About The Company CDP, a Boston-based public benefit corporation, leverages a collaborative fundraising model to enhance the operational efficiency and revenue generation capacity of the public media system. Serving over 230 NPR and PBS public media organizations (PMOs), CDP provides outsourced marketing, data analytics, fundraising, and technology services. These services enable PMOs to increase net income, expand their donor base more rapidly, reduce fundraising costs, and free up development talent to focus on local engagement initiatives. Since its inception, CDP has delivered more than $1 billion in membership revenue, establishing itself as the most widely adopted public media service in the history of public media. Committed to supporting public media organizations nationwide, CDP also prioritizes the professional development of its team members. The organization fosters a culture of growth, inclusion, and innovation, ensuring that its workforce is equipped to meet evolving challenges and contribute meaningfully to the mission of public service. For more information, visit the official website of CDP. About The Role The Digital Production Coordinator plays a vital leadership role within the Digital Production Team, supporting the Member Service Bureau (MSB) cooperative's digital fundraising operations. Reporting to the Senior Digital Marketing Technology Manager, this position is responsible for managing support ticket workflows, executing marketing automations, overseeing campaign deployment, and ensuring the seamless operation of digital marketing deliverables across multiple channels. The role involves collaborating with various teams to optimize the donation ecosystem, improve operational efficiencies, and enhance the technological capabilities supporting public media fundraising efforts. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills to facilitate effective cross-functional collaboration. They will contribute to the ongoing development of digital marketing strategies, support the adoption of new technologies, and ensure compliance with industry best practices. This position offers an opportunity to impact the success of public media organizations while working in a dynamic and mission-driven environment. Qualifications

• Bachelor's Degree or equivalent work experience preferred
• Experience in customer support or success roles, preferably within a ticketing system
• Strong written and verbal communication skills
• Experience with CRM systems, especially Salesforce, and integration with marketing automation platforms (preferred)
• Familiarity with HTML and CSS, with an interest in developing technical skills
• Knowledge of digital marketing analytics, reporting, and data-driven decision-making
• Exceptional organizational, time-management, and prioritization skills
• Ability to handle multiple projects in a fast-paced environment
• Collaborative mindset with high emotional intelligence and adaptability
• Experience working on cross-functional marketing or digital project teams (preferred)
• Non-profit or fundraising experience is a plus but not mandatory

Responsibilities

• Manage and support client tickets and support requests efficiently
• Assist in maintaining and improving the donation form ecosystem, including webpage updates and technical issue resolution
• Create, test, and optimize email HTML templates, landing pages, lead generation forms, and surveys
• Identify workflow inefficiencies and develop solutions to streamline processes
• Support the adoption and training of new marketing technologies within the team
• Coordinate cross-functional communication, providing campaign updates and performance insights
• Support email list management, ensuring data accuracy and compliance with industry standards
• Design and implement reporting frameworks to monitor campaign effectiveness
• Promote an inclusive and supportive work culture, modeling these values across the organization

Benefits

• Comprehensive health insurance plans
• Retirement savings options
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements
• Inclusive workplace culture

Equal Opportunity CDP is proud to be an equal opportunity workplace and employer. We are committed to providing equal employment opportunities regardless of race, color, ethnicity, ancestry, national origin, immigration status, religion, sex, gender identity, sexual orientation, pregnancy, marital status, age, disability, veteran status, political beliefs, socio-economic background, or any other characteristic protected by law. We value diversity and inclusion and strive to create an environment where all team members can thrive and bring their whole selves to work.