This is a Fully Remote Job
About Our Client:
The organization operates in the home healthcare industry, specializing in durable medical equipment and respiratory products such as ventilators, oxygen therapy, sleep apnea treatment, wound care, and diabetic solutions. It addresses the challenge of enabling patients to manage their health from home by providing high-quality products and support. With a presence across 45 states and many locations, the organization impacts patient comfort, independence, and activity levels.
About the Opportunity:
The CPAP CUSTOMER SERVICE REPRESENTATIVE is responsible for managing patient information intake related to durable medical equipment and respiratory products. This role ensures accurate communication with patients, referral sources, and internal teams to facilitate patient services and third-party reimbursement. The position supports new patient setups and ticket management across multiple regional locations, contributing to efficient patient care and operational goals.
Responsibilities:
- Communicate with patients, referral sources, and internal locations to address questions and concerns promptly
- Collaborate with operations and sales staff to resolve workflow issues affecting patient care
- Adhere to company policies and standards related to patient service and regulatory compliance
- Identify and propose process improvements to enhance efficiency and reduce errors
- Maintain accountability by regularly reporting progress and challenges to supervisors
- Manage daily tasks within focused teams handling orders, account processing, ticket confirmation, and inbox management
- Process new orders, including patient setup, insurance verification, authorization acquisition, and patient communication
- Manage expectations from various referral sources and sales representatives
- Verify insurance coverage, including Medicare, Medicaid, and private insurance
- Perform additional duties as assigned
Requirements:
- High school diploma or GED equivalent
- Background check and drug screening as applicable
- Compliance with healthcare credentialing processes as applicable
- Valid driver’s license with clean record if required
Preferred:
- Experience with medical equipment and medical billing reimbursement
- Experience in medical field and administrative record management
- Knowledge of medical terminology
- At least one year of related work experience
Skills:
- Accurate mathematical skills
- Effective oral and written communication in English
- Ability to interpret various communication forms
- Confidentiality and discretion handling sensitive information
- Multitasking with attention to detail
- Self-motivation, organization, time management, and problem-solving
- Ability to work independently and in a team
Technical Abilities:
- Email and telephone communication
- Internet navigation and research
- Microsoft Outlook, Word, and Excel
Physical Demands:
- Extended periods of sitting, talking, and listening
- Handling inbound and outbound patient calls throughout the workday
- Close vision for computer/tablet and paperwork
- Work-from-home setup with reliable internet and distraction-free workspace
- Backup internet plan for outages during scheduled shifts
Pay Range and Compensation Package:
- This position pays between $16/hr and $19/hr depending on experience and location
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.