Customer Account Specialist

Overview

As a Customer Account Specialist, you will provide client service, business application, and computer software and hardware support across CarePoint client operations. You will also work across business units and pharmacies to troubleshoot and resolve technical and software issues for customer accounts. Prior help desk support, pharmacy experience and/or application software support desirable.

Position Location

This is a remote-based position within the Continental US.

Who We AreVytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve.

Why Choose a Career at VytlOne?

At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

Responsibilities

• Investigate, analyze, and resolve software and communications problems with computer systems.
• Provide software and hardware technical assistance and support as needed.
• Install, integrate, and configure new software/upgrades for users.
• Create, review, prioritize, and process tickets, document the progress of projects.
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.
• Follow procedures for escalation process and ticket follow up times, including following all customer SLA agreements and internal standards.
• Work directly with client representatives to set expectations and organize current needs.
• Be the lead on specific customer account issues with the ability to handle most situations independently.
• Nurture relationship with assigned accounts to foster further opportunities.

QualificationsEducation:

• High School graduation or equivalent is required
• Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred
• Pharmacy Technician license or training is preferred

Experience:

• Background in and exposure to PC maintenance/repair, application software support
• Knowledge of Microsoft Office/Project software products required
• Pharmacy operations desirable
• Account management experience required

Knowledge, Skills and Abilities:

• Knowledge of pharmacy systems
• Knowledge of SQL Server and properties.
• Detail oriented with strong attention to follow through.
• Knowledge of a wide range of computer systems, applications, hardware, and communications
• Ability to manage clients and organize meetings independently
• Knowledge of computer-troubleshooting techniques
• Sound communication and presentation skills; ability to organize and manage multiple tasks.
• Ability to install and configure computer systems, hardware, and peripherals
• Knowledge of customer service standards and procedures
• Demonstrated ability to be self-motivated with a positive attitude

WE OFFER

At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.

Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.

VytlOne (formerly Maxor) is an EOE, including disability/vets