Maicie Ennis

Customer service professional with nine years of experience specializing in remote support and customer satisfaction, managing more than 50 daily inquiries with a 95% resolution rate, increasing customer satisfaction scores by at least 15% by utilizing effective complaint resolution skills. Highly proficient in ‘CRM Software’ including (but not limited to) Salesforce/Zen Desk, with expertise in complex problem solving, active listening and a keen eye for detail. I am actively pursuing a Remote Customer Service Representative role to leverage my skills in driving customer loyalty and operational efficiency.