Customer Support Representative

Person and Services is looking for a Customer Support Representative to join its team.

Customer Support Representative | Remote (United States) | Full-time

We are seeking an organized, motivated professional to help customers resolve routine questions through clear communication. The role emphasizes responsive customer assistance, clear communication, and accurate case follow-through. The team values reliable follow-through, understandable notes, and careful attention to detail.

Key Responsibilities

• Record customer interactions and follow-up actions in the support system.
• Keep customers informed about next steps and reasonable response expectations.
• Identify recurring questions and share suggestions for clearer help resources.
• Follow up on unresolved matters and update case status accurately.
• Explain routine workflows clearly without promising unsupported outcomes.
• Work with teammates to resolve issues that span multiple departments.
• Respond to customer requests through approved messaging, email, or phone channels.
  
  

Qualifications

• Customer-focused attitude and patient listening habits.
• Organized approach to cases, deadlines, and follow-up.
• Willingness to ask for guidance and escalate unfamiliar issues.
• Problem-solving skills for routine questions and requests.
• Reliable remote collaboration and time-management habits.
  
  

This associate-level opportunity emphasizes demonstrated ability and learning rather than lengthy prior tenure.

Work arrangement: Remote within the United States. Employment type: Full-time. Experience level: Associate.