About Our Client:
The organization operates in the travel support sector, addressing the challenge of managing comprehensive travel arrangements from booking to post-trip follow-up. It provides clients with coordinated travel services, ensuring detailed and seamless travel experiences through remote support.
About the Opportunity:
The TRAVEL SUPPORT SPECIALIST role is responsible for guiding clients throughout their entire travel process, from initial booking to after-trip follow-up. This position contributes to client satisfaction by managing reservations, communications, and travel details efficiently, ensuring a smooth and personalized travel experience.
Responsibilities:
- Support clients from booking through post-travel follow-up
- Process reservations, changes, cancellations, and special requests
- Communicate professionally via email, phone, and online platforms
- Research travel options and destinations based on client preferences
- Maintain accurate records of bookings and client information
- Conduct proactive client check-ins
- Coordinate multiple trips using digital tools and systems
- Handle inquiries and resolve issues promptly
Requirements:
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Customer service or travel industry experience is a plus
- Ability to work independently in a fully remote environment
- Detail-oriented, reliable, and deadline-focused
- Quick learner of digital tools and booking platforms
Pay Range and Compensation Package:
- $50,000 - $60,000 per year
Benefits & Perks:
- Fully remote work with flexible hours (20-40+ hours per week)
- Comprehensive training and ongoing mentorship
- Clear processes and established systems
- Growth opportunities within a collaborative team environment
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.