Customer Service Representative

Job Title : Purchasing CoordinatorLocation : RemoteDuration : 5 Months (Possibility of extension)Pay rate: $17/hour on w2 basis without benefits/holiday/vacationWork Week: 40 hours in aweekSchedule: 8:30a – 5:00p CST, M-F, possibility of Saturday morning rotation based on volumeJob Description :

Researches and orders equipment or parts from the most cost-effective suppliers at a more complex level, requiring a high level of knowledge, experience, and problem-solving ability. Processes returns, shipments, and credits for assigned groups of equipment and parts.

Job Responsibilities

· Uses knowledge of parts and equipment within a trade area to source parts and supply requests (including HVAC parts, pools, and appliances) from contractors at the best possible price and terms.

· Researches model numbers of equipment to determine appropriate parts needed for ordering.

· Utilizes web searches to locate parts available from suppliers.

· Researches and orders requested parts from the most cost-effective suppliers with availability of parts.

· Works directly with contractors to resolve discrepancies in orders. Determines correct parts/equipment needed or arranges for substitutions.

· Enters purchase orders and documents purchases on customer claim.

· Answers inbound and places outbound calls; provides necessary follow-up.

· Cancels orders as needed and process returns.

· Follows up on back-ordered parts.

· Prepares monthly inventory reports.

· Processes interoffice payables.

Job Requirements

· High school diploma or general education degree (GED) required

· 3+ years customer service and/or training, or equivalent combination of education and experience required

Knowledge of HVAC and plumbing trade is a plus

· Knowledge of systems and appliances

· Computer skills (Microsoft Word, Excel, Outlook and Web)

· Knowledge of business unit policies and procedures is a plus

· Ability to provide customer service and conflict resolution effectively

· Strong attention to detail skills

· Organizational and critical thinking skills

Thank You!