Guest Services Coordinator

Join the fast-paced corporate housing sector as a Guest Services Coordinator to join a leading corporate housing company based remotely in the United States.

This role is ideal for customer-focused professionals who excel in guest relations, problem-solving, and communication. You’ll play a pivotal part in enhancing the guest experience by delivering high-touch support and advocating on their behalf.

What You’ll Be Doing:

• Advocate on behalf of guests to resolve issues with properties and external partners.
• Provide guests with support regarding package deliveries, key access, and local information.
• Relay urgent safety communications during severe weather events to guests and clients.
• Uphold a perfectionist, guest-first mindset in all service-related duties.
• Coordinate effectively with Guest Services team members for seamless operations.
• Resolve maintenance or service-related concerns reported by guests and clients.
• Participate in the emergency out-of-hours telephone rota to handle urgent matters.
• Contribute to the ongoing improvement of guest services processes.
• Maintain accurate records of guest issues and resolutions.
• Communicate clearly, courteously, and professionally across all channels.
• Use systems and tools to document service updates and guest feedback.
• Support other departments by sharing relevant guest-related insights.

What We’re Looking For:

• Previous experience in guest services, corporate housing, relocation, or moving industry preferred.
• Strong customer service orientation with a professional demeanour.
• Excellent written and verbal communication skills.
• Proficient in MS Word, Excel, and other standard office software.
• Ability to work in a fast-paced environment with a calm, solution-focused approach.
• Passion for delivering top-tier guest satisfaction and service excellence.