Project Coordinator

Key Responsibilities:Project Tracking and Management:

-Keep track of all actions partners are working on, ensuring timely completion and meeting project objectives.

Documentation and Record-Keeping:

-Maintain accurate and up-to-date documentation of all projects, including progress reports, meeting minutes, and stakeholder updates.

Stakeholder Updates and Communication:

-Regularly provide updates to all stakeholders, including senior management, partners, and internal teams, on project progress, risks, and issues.

Recommendations and Improvements:

-Analyze data and make recommendations for process improvements, cost savings, and efficiency gains.

Network Performance Monitoring:

-Track the overall performance of the network, identifying areas for improvement and implementing corrective actions as needed.

Risk Management:

-Identify potential risks and develop mitigation strategies to minimize their impact on project delivery.

Collaboration and Partnership:

-Foster strong relationships with internal teams, partners, and stakeholders to ensure seamless collaboration and effective project delivery.

Process Development and Implementation:

-Develop and implement new processes and procedures to improve operational efficiency and effectiveness.

Special Projects:

-Participate in special projects and initiatives as required, providing project management expertise and support.

Min qualifications:

• 3-5 years of experience in project coordination within contact centers.
• Proven track record of delivering projects on time, within budget, and to the required quality standards.
• Strong knowledge of project management methodologies and tools (e.g., Agile, Waterfall, Asana, JIRA).
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Google Suite Six Sigma certification: Certification in Six Sigma, which demonstrates expertise in process improvement and waste reduction.

Nice to have:

• Experience with AI-powered such as chatbots, virtual assistants, or predictive analytics software, which can enhance customer experience and operational efficiency.
• Customers experience certifications such as CCXP (Certified Customer Experience Professional) or CEM (Certified Experience Manager), which demonstrate expertise in designing and delivering exceptional customer experiences.

Education:

• Bachelor’s in business administration or computer science.