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German Support Agent – Retention Team (Remote in Portugal)

Cloudheight Solutions
Department:Customer Service
Type:REMOTE
Region:EU
Location:Portugal
Experience:Entry level
Salary:€12,600 - €22,400
Skills:
CUSTOMER RETENTIONFLUENCY IN GERMANCUSTOMER-ORIENTED MINDSETCALL CENTER EXPERIENCESALESENGLISHGERMANSTRONG COMMUNICATION
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Job Description

Posted on: July 21, 2025

  • Responsibilities:
  • Handle inbound calls from German-speaking customers
  • Provide support focused on customer retention
  • Present services and offers from, using retention techniques
  • Requirements:
  • Fluency in German (English is a plus)
  • Previous call center experience
  • Strong communication skills and customer-oriented mindset
  • Conditions:
  • Permanent, full-time contract, 100% remote (based in Portugal)
  • Flexible schedule (Mon–Fri, 07:00–18:00)
  • Gross monthly salary: approx. €900 (14 months), plus performance bonuses, language bonus, meal allowance(9.60/day), flex fund and attendance bonus (total salary up to 1,600€ gross month)
  • Health insurance after 6 months
  • Equipment provided

Skills: customer retention,fluency in german,customer-oriented mindset,call center experience,sales,english,german,strong communication skills

Originally posted on LinkedIn

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