Customer support representative

1. £24k salary + Benefits & More
2. Permanent - Full-Time
3. Remote (UK-based)Company Overview

Born in the depths of lockdown 2020, Gymproluxe was the brainchild of Ben Gulliver, who, facing gym closures and limited space at home, knew there had to be a better way to stay fit. Determined to keep up his training without cluttering his parents' house with bulky equipment, he set out to invent a versatile, space-saving workout solution. After months of relentless prototyping, the Gymproluxe band and bar system was born, redefining the home fitness experience.

Fast forward, and Gymproluxe has rapidly gained traction and acclaim, recently celebrated as one of the top fitness innovations of 2023 by ITV. 

With a loyal user base and national recognition, Gymproluxe is on the path to becoming a household name in fitness.

Learn more about Gymproluxe products here: Gymproluxe Store

The Role:

We’re looking for a proactive, empathetic and highly organised Customer Love Lead to take charge of our customer experience. This is a pivotal role at the heart of Gymproluxe, ensuring our customers feel supported, heard and valued from the moment they buy – and beyond. This role sits at the heart of the business, between marketing, product and operations.

Key Responsibilities:

Customer Support: Respond to incoming customer enquiries via email ensuring timely and effective resolution of issues.

Post-Purchase Experience: Own the customer journey after purchase – from tracking orders and delivery updates to guiding customers on how to get the most out of their Gymproluxe product

Use feedback to improve the team:

Proactively identify and escalate product or service issues to the wider team, so that we can constantly improve as a business.

Community Engagement: Reply to customer comments and DMs across social platforms, ensuring every interaction reflects our brand voice and mission.

Help shape and improve customer service processes, FAQs, and knowledge bases to reduce friction and enhance experience.

Product Feedback: Gather insights from customer interactions and relay key trends or suggestions to the product and marketing teams.

Maintain and improve Gymproluxe Trustpilot score

What We Are Looking For:

Previous experience in a similar industry

Experience working with Gorgias and Shopify or similar platforms

Strong communication skills

Problem solving and conflict resolution abilities

Empathy and patience

Ability to work under pressure

Basic computer skills

The Benefits:

. Flexible remote working — work from anywhere in the UK.

. An incredible hypergrowth environment with opportunities for career advancement.

Generous paid holiday allowance.

. An opportunity to be part of a team revolutionising the fitness industry with innovative products.

. Free Gymproluxe products