Healthcare associate with English, Late Shifts

Job Title Healthcare associate with English, Late Shifts Job Description Apply with Concentrix! Are you passionate about helping others? Our Customer Support team is looking for an empathetic, English-speaking individuals who excel during late shifts. If you have a knack for communication and a desire to make a difference, apply now! Your Role As a Customer Support Agent, you will be the friendly and professional face of our company, assisting consumers through various channels. Whether addressing complaints, providing information, or engaging on social media, your goal will be to enhance our consumers' experiences as a trusted ally. You Will

• Use active listening and conversational skills to understand and resolve consumer issues efficiently.
• Give special attention to sensitive cases.
• Develop expertise in our product portfolio and consumer expectations.
• Proactively contribute ideas to improve service quality.

What We're Looking For

• Empathy and emotional intelligence
• Fluency in English (written and verbal)
• Strong phone and verbal communication skills
• Customer service experience is a plus
• Proficient in typing and computer skills (MS Office)
• Organized with good decision-making and analytical abilities
• Team-oriented with a positive attitude
• High school diploma or equivalent

What Can You Expect From Us

• Fulltime role with flexible shifts
• Competitive salary with monthly performance-based bonuses
• Work from home option
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! External Referral Program - Bulgaria You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment. Concentrix Bulgaria is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.