Program Consultant

Description We are thrilled to offer the exciting opportunity for a charismatic and professional medical student to join us as a Program Consultant at Contour MedPrep. Equipped with comprehensive training, you'll be there to welcome aspiring medical students and their families in 1-on-1 video consultations, getting to know their story and goals, and guiding them towards informed enrolment decisions in Contour’s industry-leading UCAT, Interview and Admissions programs. This isn’t just any tutoring or administrative role. As Australia’s fastest-growing and highest-scoring medical preparation program, our enrolments continue to triple annually, and thousands of aspiring medical students come to us looking for support. Often, these students are daunted and overwhelmed by the complexity of getting into medical school, and are eager to hear how exactly we can help. This is where you come in as a vital member in our vision to reshape medical preparation, supporting students throughout their free trial and enrolment process with proactive follow-ups and check-ins. This role is perfect for a medical student who excels in communication and is passionate about helping the next generation. With flexible remote-working arrangements and a highly rewarding compensation structure, this position offers excellent opportunities to build your skills in communication and problem-solving within a passionate and growth-oriented team. Who Are We We are Australia’s fastest-growing medical/dental preparation company, specialising in comprehensive, innovative and results-driven UCAT and Interview preparation which empowers students to gain admission into medicine and dentistry. 200+ of our 2024 students received offers into medical/dental school for 2025, including 73 offers into Monash, 53 into UQ, 47 into JMP (UoN/UNE), 46 into UNSW and 42 into Adelaide Uni! Our UCAT & Interview programs are characterised by engaging group lessons, abundant resources and 24/7 support, as well as industry-first initiatives such as Australia’s first Simulated UCAT Testing Centres and Free 1-On-1 Admissions Consultations. Our students achieve record-breaking UCAT results, including the World Record UCAT Score of 3590 (2023), a 3060 Median (2024), 1 in 2 score 90th Percentile (2024), and 43 x 99th Percentile (3350+) students (2024). Over 2000 students and 100 team members have joined us since our founding. In 2024, we successfully expanded our in-person Live Testing Centres to Brisbane and Sydney, with over 1000 bookings, and hundreds of new enrolments from all over Australia. In 2025, we now have permanent in-person centres in Melbourne, Sydney and Brisbane, and in April we expanded to Perth and Adelaide with free events for hundreds of students. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, ranked again in 2023 and 2024, and we're continuing to triple in size year over year! It's our vision to reshape education, one student at a time. What You'll DoStudent Consultation & Enrolment

• Conduct engaging 1-on-1 Welcome Consultations via Zoom with prospective students and parents, introducing Contour’s UCAT and Interview programs and guiding them to trial lessons.
• Proactively follow up with trial students via phone, text, and email, answering questions and offering support.
• Facilitate ongoing engagement with Contour MedPrep services, including the Interview Program, UCAT Course and other paid services.
• Drive ongoing growth by conducting friend referral calls, re-enrolment conversations, and cross-subject referrals.

Relationship Management & Customer Experience

• Build trust-based relationships with students and parents, empathising with their unique challenges and clearly demonstrating the value of Contour’s programs.
• Maintain timely, proactive communication, ensuring a seamless enrolment and support experience.
• Uphold Contour’s Core Service Values by prioritising student success and a high-quality experience .
• Provide ongoing student and parent support through check-in calls where needed, addressing any concerns or potential issues proactively.
• Manage challenging conversations effectively, resolving complaints or unenrolment requests positively and professionally.

Training & Continuous Improvement

• Complete Contour’s comprehensive training to master sales techniques, communication skills, and detailed knowledge of program offerings.
• Actively participate in weekly team meetings and training sessions to continually refine skills and stay aligned with the organisation’s objectives.

Skill Requirements🗣️ Communication & Persuasion: Confidently explain complex information in a clear, compelling way 💛 Empathy & Relationship Building: Connect genuinely and handle concerns with care 🎯 Customer Service & Sales Ability: Proven or promising experience in sales, tutoring, or support roles 🚀 Proactive & Independent: Take initiative, solve problems, and follow up without hand-holding 🗓️ Organisation & Time Management: Juggle calls, emails, and tasks like a professional 🤝 Professionalism & Integrity: Live Contour’s values — honest, reliable, and accountable always MandatoryPersonal Requirements

• Education: Studying Medicine or Dentistry in Australia (or already graduated). Completed the UCAT.
• Experience: Previous experience in sales, customer service, tutoring, or related roles preferred.
• Passionate & Engaging: Able to motivate and inspire students.
• Committed & Reliable: Ability to meet weekly work hour commitments (16 hours per week).
• Growth-Oriented: Eager to learn, improve, and contribute to Contour’s mission .

Ideal (but NOT Mandatory)

• Completed VCE, HSC or QCE
• UCAT Score in 90th Percentile or Above

Benefits

• Satisfying and fulfilling work helping students succeed (it feels good when your students do good).
• Primary focus is on providing an excellent 1-on-1 student/parent experience (no hassle with boring admin)
• Above market rate compensation, guaranteed pay and rewarding bonus structure
• Personalised mentorship, training and feedback to improve your communication, teamwork and leadership skills (and you get paid for it).
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

Expected Work Hours

• Average of 20 Hours/Week in November, December and January
• Minimum of 16 Hours/Week during all other months
• The weekly schedule is flexible (within reason), as for each week, you can set your own availability for consultations. The main restriction is that, outside of school holidays, all calls and consultations must be after school hours or on weekends, as students are unavailable during school :)

Compensation

• $40/hour + Super
• Fixed Sales Bonuses for Student Enrolments
• Note: Considering typical bonuses, total hourly pay typically ranges from $45-$55 per hour!

By joining Contour MedPrep as a Program Consultant, you won't be just taking on another tutoring or admin role. This is a unique opportunity to thrive, influence and make a lasting impact on hundreds of aspiring medical students!