Helpdesk Support Associate (Fully Remote UK, London) £28,000 £32,000
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Overview
CV-BRIDGE LTD is looking for a proactive, customer-focused Helpdesk Support Associate to join a fully remote UK-based team.
This entry-level opportunity is ideal for someone with strong communication and problem-solving skills who enjoys helping users, resolving technical queries, and building a career in IT support.
Job Snapshot
🎯 Job Functions: Information Technology | Customer Service | Other
🏷️ Category: IT
📍 Location: London, United Kingdom
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎓 Experience: Entry Level
📊 Salary: £28,000–£32,000 per annum
Key Responsibilities
- Respond to helpdesk queries through email, chat, phone, and ticketing systems
- Provide first-line support for common technical and user-access issues
- Troubleshoot basic hardware, software, account, and system problems
- Record incidents, resolutions, and updates accurately in support systems
- Escalate more complex technical issues to the appropriate teams
- Guide users through clear step-by-step troubleshooting and solutions
- Follow up on open tickets to help ensure timely resolution
- Maintain a professional and helpful customer support experience
Requirements
- Strong written and verbal communication skills in English
- Good problem-solving and troubleshooting abilities
- Comfortable using computers, email, online platforms, and support tools
- Basic understanding of common IT systems and digital technologies
- Strong attention to detail and organization
- Ability to explain technical information clearly to non-technical users
- Able to work independently and effectively in a remote environment
- Previous helpdesk, customer support, retail, or technical experience is beneficial but not required
What We Offer
- Competitive £28,000–£32,000 annual salary
- Permanent, full-time position
- Fully remote working arrangement within the UK
- Structured onboarding and role-specific training
- Ongoing technical learning and professional development
- Clear opportunities for career progression within IT support
- Supportive and collaborative remote working environment
How to Apply
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