Live Chat Support Agent (Remote)
Overview
We are looking for a professional and customer-focused Live Chat Support Agent to provide responsive, accurate and helpful support to customers through live chat and other digital communication channels.
This is a full-time, permanent, remote opportunity suitable for an entry-level candidate with strong written communication skills, a positive attitude and a genuine interest in delivering excellent customer service.
💼 Job Snapshot
📍 Location: London, UK
🏠 Workplace Type: Remote
💼 Employment Type: Full-time
📄 Job Type: Permanent
🌱 Experience Level: Entry Level
💷 Salary: £27,000 – £30,000 per annum
🏢 Category: Customer Services
Key Responsibilities
- Respond to customer enquiries through live chat in a professional and timely manner.
- Provide clear, accurate and helpful information to customers.
- Assist with general customer queries and resolve straightforward issues.
- Escalate more complex enquiries when appropriate.
- Maintain accurate records of customer interactions.
- Deliver a positive and professional customer experience.
- Manage multiple conversations while maintaining accuracy and attention to detail.
- Follow relevant processes and communication guidelines.
- Work effectively and independently within a remote environment.
Requirements
- Strong written communication skills.
- Professional and customer-focused approach.
- Good organisational and time-management skills.
- Strong attention to detail.
- Confident using computers and online communication systems.
- Ability to manage multiple customer conversations effectively.
- Good problem-solving skills.
- Ability to work independently in a remote environment.
- Previous customer service, live chat or administrative experience may be beneficial, but is not essential.
What We Offer
- £27,000 – £30,000 per annum
- Full-time, permanent employment
- Remote UK working
- Entry-level opportunity within customer services.
- Experience working in a digital customer-support environment.
How to Apply
Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.