International Operations Administrator (IOA)

Are you ready to make a real impact in a global, mission-driven tech company that helps keep people safe and businesses running—no matter what? At Everbridge, we specialize in critical event management and enterprise safety solutions, offering 24/7 global support to business travellers and expatriates on behalf of our corporate clients. We are currently looking for an International Operations Administrator to join our growing global team. This is a remote, home-based opportunity open to candidates located anywhere in Hungary. As an International Operations Administrator, you’ll play a vital role in our Global Operations Center, supporting both our internal teams and clients worldwide. You will report to the Head of International Assistance and contribute to the smooth execution of incident responses and critical events, working alongside security and clinical experts. This role involves approximately 14 shifts over a 4-week period, divided into 7-day shifts and 7-night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour). What You'll Do

• Manage and monitor departmental inboxes and respond to inbound/outbound client emails with precision and professionalism
• Create, update, and maintain cases in our dedicated case management system
• Collaborate across global teams to ensure timely response, verification, authorization, task reassignment, and seamless case handover
• Provide top-tier administrative support in response to global incidents and events following strict operational procedures
• Draft detailed and accurate situation reports for clients, understanding their unique protocols and emergency requirements
• Support medical and security teams by facilitating key operational tasks and assessments
• Monitor SOS alerts and check-in emails from travelers in real time
• Contribute to the rollout and ongoing support of mass communication platforms
• Identify areas for process improvement and help evolve operational procedures
• Participate in regular team meetings and ensure smooth shift handovers to maintain a 24/7 seamless service
• Know when and how to escalate issues or risks, ensuring we maintain a high level of service excellence

What You'll Bring

• A keen eye for detail and high levels of accuracy in documentation
• Strong organisational and multitasking skills
• Ability to stay calm under pressure in high-stakes or sensitive situations
• Proactive, solution-oriented mindset with the confidence to take initiative
• Excellent written and verbal communication skills in English
• A passion for delivering great customer service
• Comfortable with technology and experienced in Microsoft Office tools, especially Excel and Outlook
• Quick to learn new software platforms and follow detailed procedures
• Experience working shift patterns (nights, weekends, holidays)
• Prior experience in case management or emergency response systems is a big plus
• Multilingual skills are an advantage but not essential

Why Everbridge We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

• Comprehensive healthcare coverage to ensure your well-being.
• Life & Total Permanent Disability Insurance to protect you and your loved ones.
• Cafeteria plan.

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.