Location: Remote — Pennsylvania
Job Type: Full Time
Salary: $51,500 - $60,500 per year
Position Summary
Fireclay Corp is hiring a Customer Experience Specialist to help customers or clients resolve questions through clear communication, accurate documentation, and timely follow-up. The position supports software development, technical support, application delivery, systems, testing, and internal technology operations.
Key Responsibilities
- Respond to customer or client requests connected with software development, technical support, application delivery, systems, testing, and internal technology operations.
- Review account, service, or request details and document each interaction with complete notes and next steps.
- Resolve routine questions within documented procedures and escalate complex or sensitive cases.
- Follow up on open requests, promised actions, or missing information.
- Use approved resources while adapting communication to the customer's specific question.
- Meet service-quality, response-time, and documentation expectations.
- Strong written and verbal communication with a professional, solution-focused approach.
- Comfort learning CRM, ticketing, email, chat, phone, or web-based support workflows.
- Ability to learn service information quickly and explain it clearly.
- Strong documentation and follow-up habits.
- Prior customer-facing experience is helpful but transferable communication experience can qualify for junior roles.
- Employment type: Full Time
- Work arrangement: Remote — United States
- Experience level: Associate
- Base salary: $51,500 - $60,500 per year
Submit your resume and complete the online application. Make sure your contact information and recent work, project, internship, or relevant experience are current before submitting.
