Customer Support Representative

Through It All, we are measured by the purest of passions: a love of horses. This unspoken bond guides everything we do. For almost 40 years, this simple truth has been Horseware Ireland’s north star. It has helped us always deliver high-performance, beautiful, sustainable products that last.

In 1985, Horseware Ireland created our now iconic Rambo Original, sparking a design revolution that redefined innovation within the equine industry. The husband-and-wife team forged a path that would grow across geographies, span generations, and make Horseware Ireland the world’s leading equestrian brand in horse rugs and equine products, selling to over 70 countries worldwide and employing more than 500 people.

Today, more than ever, we continue to challenge what is possible and reimagine new ways of fulfilling our mission to improve life for you, your horse, and our planet.

About the role:

The Customer Sales and Support Representative is responsible for supporting the wholesale retail channel sales efforts by processing from receipt to delivery all orders, returns, and exchanges, providing in-depth product knowledge and customer service, and participating in all special programs and campaigns.

Key Responsibilities:

• Respond timely and professionally to all incoming queries from retail partners
• Manage orders within the EDI and ERP systems and manage seasonal deliveries
• Liaise with finance and operations to resolve any disputes and claims
• Attend customer visits as necessary to obtain and enter customer orders
• Provide timely feedback to the company regarding service failures, enhancements, customer concerns, and R&D issues

Knowledge, Skills and Abilities:

• Knowledge of the equestrian industry required
• 3+ years of customer service experience preferred
• EDI, CRM, and ERP systems preferred
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and prioritize competing tasks and urgent demands
• Team player with willingness to help where needed