Customer Service Representative with English and Spanish

Customer Service Representative with English and SpanishContract: Fixed-term (2-month probation + 7-month fixed term)

Location: Greece

Work Mode: Remote

Hudson Talent Solutions, on behalf of our global chemical manufacturing client, is seeking a Customer Service Representative with English and Spanish. The Customer Service Representative is a key contact for complex customer needs, providing expert support and ensuring high levels of satisfaction and loyalty.

Key Responsibilities:

• Receive, enter and manage customer orders from order receipt to shipment of product and any returns;
• Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively
• Respond to routine customer enquiries concerning orders
• Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider
• Receive, enter and manage customers’ complaints in internal claims’ tool track the status of complaints in the report;
• Proactive work to solve customers’ complaints; cooperation with our transport providers, logistics department, credit and collection, sales team and others;
• Giving feedback to customers regarding the status of complaints

Requirements:

• Some professional experience in customer service or administration area, candidates after internships within logistic area are also very welcomed
• Fluent English and Spanish
• Strong communication and interpersonal skills, as well as ability to work in a multicultural environment
• Team player with creativity, engagement high level of multitasking skills
• Knowledge of Microsoft Word, Excel, SAP (will be an advantage)

Benefits

• Meal vouchers of €4 per working day
• Health and Medical Insurance Program
• €50 gift voucher for Christmas
• Global Employee Assistance Program
• Company products at preferential prices