Customer Support Representative

Company Description

At Iskima, we believe in the power of verified talent. We combine our expertise in skill assessment and industry insights to help employers make confident hiring decisions swiftly and fairly with verified credentials. For professionals, we offer skill verification and certifications that showcase capabilities to employers, opening doors to verified talent opportunities. For employers, we offer access to pre-verified, certified talent, reducing hiring time and enabling confident hiring decisions.

Role Description

This is a full-time remote role for a Customer Support Representative. The Customer Support Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and communicating effectively. Responsibilities include troubleshooting technical issues, offering solutions, and maintaining accurate records of customer interactions. The role demands a strong commitment to customer service and an ability to work efficiently and independently.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Troubleshoot common issues and provide accurate information about products/services
• Document customer interactions and escalate complex cases to the appropriate department
• Maintain a high level of product knowledge to effectively address customer needs
• Contribute to a positive, supportive, and team-oriented culture

Qualifications

• Strong skills in Customer Support and Customer Service
• Ability to ensure Customer Satisfaction through effective Communication
• Proficiency in Troubleshooting technical issues
• Excellent problem-solving abilities and attention to detail
• Strong written and verbal communication skills
• Ability to work effectively in a remote environment
• Previous experience in customer support or related roles
• Bachelor's degree or relevant certification is a plus

Preferred Skills

• Familiarity with CRM tools (e.g., Zendesk, Salesforce)
• Empathy and patience when assisting customers
• Ability to multitask and manage time effectively