This role sits at the intersection of customer experience, operations, and analytical problem-solving within a globally distributed environment. You’ll help clients navigate complex operational questions, from invoice investigations to platform-related issues. The position offers the opportunity to take ownership of client cases from initial inquiry through resolution while collaborating with Finance, Product, and HR Operations teams. You’ll use data and analytical thinking to identify patterns, uncover process gaps, and recommend meaningful improvements. Clear communication and empathy will be essential as you guide clients and internal teams through practical solutions. This is an ideal opportunity for someone who enjoys bringing structure to complexity and making a measurable impact on customer success.
Accountabilities
- Investigate and resolve invoice-related queries accurately, ensuring clients receive clear explanations and timely solutions.
- Own client inquiries from initial investigation through final resolution, coordinating with Finance, Product, HR Operations, and other relevant teams as needed.
- Analyse client queries, recurring issues, and operational trends to identify process gaps and recommend data-driven improvements.
- Troubleshoot platform-related issues and guide clients and talent through practical solutions to restore functionality efficiently.
- Create, maintain, and improve knowledge documentation that helps clients and internal teams understand processes and resolve common issues.
- Manage multiple client cases simultaneously, prioritising workloads effectively while maintaining a high standard of accuracy, empathy, and responsiveness.
- Contribute to continuous improvement initiatives that streamline operations and strengthen the overall customer experience.
- 2–4 years of experience in customer experience operations, financial support, SaaS, or a similar client-facing operational environment.
- Strong numerical and analytical abilities, with confidence investigating invoices, working with data, and identifying discrepancies or patterns.
- Excellent problem-solving skills and the ability to break down complex information into clear, actionable guidance.
- A strong ownership mindset, with the ability to proactively manage cases and follow issues through to resolution.
- Excellent written and verbal English communication skills, with the ability to build trust and communicate effectively with clients and internal stakeholders.
- Highly organised, adaptable, and calm under pressure, with the ability to manage competing priorities in a fast-paced environment.
- Experience with invoice management, CRM, or ticketing platforms such as Salesforce or NetSuite is an advantage.
- Familiarity with EOR, payroll, HR, or workforce management systems is a plus.
- Additional language skills, particularly German, are beneficial.
- Comfortable working remotely and collaborating with colleagues and stakeholders across different countries and time zones.
- Fully remote working environment with flexibility within approximately ±2 hours of CET.
- Well-being Day providing dedicated time away from work to recharge.
- Subsidised gym membership and support for maintaining an active lifestyle.
- Training and development allowance to support continuous learning and professional growth.
- Opportunities to participate in annual global team meetups.
- Inclusive, international working environment with colleagues across multiple countries.
- Benefits may vary depending on location and applicable local regulations.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
