Case Manager

Join a team that cares Lexxic are the leaders in empowering neurodiversity in the workplace. A specialist psychological consultancy, we partner with organisations to create neuro-inclusive cultures and provide support services, so neurodiverse talent can flourish. Our goal is a simple one. To create a world where all minds belong. To do that we need thinkers, doers, dreamers, innovators, and leaders. Passionate people who understand and who care. Leading the field We are on an exciting journey and looking for great talent to join our team. A team that loves what they do, and it shows. Driven by our strong values, every day at Lexxic we make a difference that matters, taking us one step closer to achieving our vision of creating a world where all minds belong. As part of the next stage of our growth, we are excited to be recruiting for:

• Case Manager

So, if this sounds like you, and you thrive in an ambitious and fast-paced environment, you’ll fit right in! An inclusive workplace for all We welcome all types of differences at Lexxic. The more diverse our team, the more insightful, imaginative, and inspirational our culture will be. If we can make any adjustments for you during the recruitment process, please do not hesitate to let us know. Let’s make a difference together. Job Description – Case Manager (Psychology Sector) Role: Case Manager Reporting to: Senior Case Manager Location: Home Based Salary: £25,000 Job type: Permanent, Full-time Job Summary People are our business. Driven by passion and results, you will be accountable for being the first point of contact for our clients. Providing exceptional customer service and advice to people being referred to us, will ensure that their journey with Lexxic is seamless from start to finish. Key Responsibilities This role is principally about providing a professional and personal service to our Clients. Specific duties will include the following:

• working with and supporting psychologists
• educating customers in our services
• case management of referrals to the organisation which includes diary management
• answering and fielding client queries and organising appointments
• using and entering data into our CRM system
• ensuring SLAs are met and understanding the importance of this
• managing our shared inboxes
• answering phone calls
• ordering equipment and software for clients and Lexxic
• liaising with our Associates
• other administrative duties.

Key Attributes

• Strong attention to detail
• Excellent verbal and written communication skills for answering phone calls and emails
• A passion for customer service
• An abundance of initiative
• Strong organisational skills – self managed and able to multitask
• Strong IT skills including advanced understanding of CRM systems, Outlook and Microsoft
• Excellent diary management skills
• A passion to learn and develop

You will have relevant or transferable experience of working with clients in a busy, challenging environment. From anywhere We all have the flexibility to work remotely from anywhere in the UK. As long as you are a team player and do great work, we don’t mind where you do it. Further travel will be required throughout the UK and Ireland as required for team meetings. How to apply To apply for this role, please attach your CV and a one-page cover letter to explain why you are suitable for this role. In addition, please let us know what attracts you to the role and your key values. Closing date for receipt of applications: Friday 23rd January, 2026 Working hours: Full time: Monday to Friday 9.00 am to 5.30 pm Interviews: Initial interviews will take place via video conferencing. Date TBC. To learn more about Lexxic, please visit www.lexxic.com. Lexxic is an equal opportunities employer. In applying to Lexxic, you will be supplying us with your personal data contained within your CV and cover letter.  This could include your name, address, email, previous work details etc.  Please contact hello@lexxic.com for a copy of our Recruitment Privacy Notice if you would like details of how we protect and respect your privacy during the recruitment process.