Dutch Customer Support Specialist | E-commerce - Remote In Greece

Mercier Consultancy MD is looking for a skilled Dutch Customer Support Specialist to join our e-commerce team and work remotely from Greece. This role is ideal for candidates fluent in Dutch who are passionate about providing excellent customer service in the fast-paced e-commerce industry. As part of our support team, you will assist customers with their inquiries, ensuring a smooth and satisfying shopping experience. Key Responsibilities

• Provide exceptional customer support to Dutch-speaking e-commerce clients through multiple communication channels such as phone, email, and chat
• Handle customer inquiries related to orders, payments, returns, and product information promptly and efficiently
• Document all customer interactions accurately and follow up to ensure issue resolution
• Collaborate with logistics, sales, and technical teams to resolve complex customer issues
• Stay up-to-date with e-commerce products and policies to offer accurate assistance
• Participate in training programs to continuously improve customer service skills and product knowledge

Requirements

• Fluency in Dutch (oral and written) is essential; good command of English is an advantage
• Previous experience in customer support, preferably in an e-commerce environment
• Strong communication and interpersonal skills
• Excellent problem-solving skills with a customer-focused approach
• Familiarity with CRM tools and e-commerce platforms is preferred
• Ability to work independently and effectively in a remote work setup
• Highly organized, proactive, and adaptable to a fast-paced environment

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More..