Norwegian Helpdesk Agent for Social Media Platform | Live in Greece

Mercier Consultancy Group is inviting applications for the role of Norwegian Helpdesk Agent to support a leading social media platform, with the opportunity to live and work in Greece. This exciting position offers a chance to join a vibrant team focused on delivering excellent customer service and technical support to Norwegian-speaking users. As a Helpdesk Agent, you will be responsible for resolving user issues and enhancing the overall user experience on the platform. Key Responsibilities

• Provide responsive and friendly customer support to Norwegian-speaking users
• Troubleshoot technical problems related to the social media platform and guide users effectively
• Document and track customer interactions and issues accurately using CRM tools
• Collaborate with internal teams to escalate and resolve complex technical challenges
• Stay informed about platform updates, policies, and best practices to share relevant information with users
• Contribute to process improvements to enhance the support experience

Requirements

• Exceptional fluency in Norwegian and at least a B2 in English (both written and spoken) is required.
• Experience in customer service, technical support, or helpdesk roles preferred
• Strong problem-solving skills and ability to communicate technical information clearly
• Familiarity with social media platforms is a plus
• Experience with CRM systems and helpdesk software is advantageous
• Ability to work remotely from Greece with excellent self-management and organizational skills
• Positive attitude and commitment to providing excellent customer service

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..