Customer Success Manager – Operations
An exciting opportunity has arisen for a Customer Success Manager to join a growing organisation within the online services sector.
This is a primarily remote role, suited to someone who is highly organised, customer-focused and enjoys a varied position combining customer support, administration, data management and finance-related activities.
Key Responsibilities
- Provide day-to-day customer support, managing queries, requests and reporting.
- Maintain customer records, documentation and databases, ensuring accuracy.
- Assist customers with annual renewals and compliance requirements.
- Prepare reports, promotional materials and customer communications.
- Support campaigns, events and website updates.
- Assist with monthly finance administration, including bookkeeping and reporting.
- Attend occasional exhibitions, events and team meetings.
Requirements
- Previous experience in customer service, administration or customer success.
- Excellent communication and interpersonal skills.
- Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
- Good data management, reporting and analytical skills.
- Highly organised with excellent attention to detail.
- A proactive, reliable team player who can work independently.
- Full Irish driving licence and own transport.
- A suitable home office setup with a quiet and secure workspace.
Role Details
- Location: Remote (Ireland-based)
- Hours: Monday to Friday, 38.5 hours per week
- Travel: Occasional travel for events and team meetings
- Employment Type: Full-time