Customer Experience Specialist @ Oat Milk Start-Up

Overherd is a fast-growth sustainability focused oat milk start-up with a mission to rid the world of milk cartons. Our signature oat milk powder uses 10x less packaging, prevents food waste and of course tastes 10/10! 😋

We’re looking for a customer experience specialist to join our small but growing team! 🚀 If you love oat milk, helping people, and thrive in a startup environment, you’ll fit right in.

RESPONSIBILITIES

• Be the friendly first point of contact for our customers, problem solving and making every interaction memorable.
• Listen to what our customers are saying, track feedback, spot patterns, and share insights that shape our direction as a brand.
• Keep our online orders running smoothly, from tracking deliveries to liaising with our logistics partners to make sure no one goes without their oat milk!
• Keep our help centre fresh and useful, updating FAQs, guides, and handy templates so customers can get quick answers.
• Spot opportunities to make things better, whether it’s improving a process or finding a simpler, slicker way to support our customers.
• In our small team, you’ll also get stuck in wherever it’s needed.  

EXPERIENCE

We don’t require you to have years of experience, mostly we want someone proactive with a passion for the role and is wanting to constantly improve.

ATTRIBUTES AND SKILLS

• Excellent communicator 💬
• Strong attention to detail 🔎
• Super organised 📖
• Problem-solver 🛠️
• Strong work ethic 💪
• Good IT skills 💻

DETAILS

• Fully remote.
• Full time role 9am to 5pm.
• Pay £28k.

ABOUT OVERHERD

Overherd is a new and exciting oat milk brand with a twist. Most plant milk is over 90% water, so we concentrate on the… concentrate. With Overherd, you add the water at home, which means 10x less packaging and fewer emissions throughout the supply chain.

We are 100% plant based and UK made. We’ve got off to a great start, but there’s still a lot of work to be done - and you could join at the start of that journey! ✌️