Employer Industry: B2B Event Technology Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work in a dynamic and fast-paced environment focused on customer experience
• Join a supportive team that values technical expertise and customer service excellence
• Engage with cutting-edge event technology and improve customer satisfaction
• Contribute to a company that emphasizes diversity and equal opportunity

What To Expect (Job Responsibilities)

• Manage and triage a minimum of 40 client chat interactions per week, ensuring high-quality responses to customer queries
• Assist the engineering team by replicating workspaces to troubleshoot and resolve customer issues
• Raise internal Jira tickets and route escalations to the appropriate teams while maintaining client communications
• Complete onboarding and familiarize yourself with processes, documentation, and support tools
• Provide out-of-hours Tier 1 support on a rotational basis across the team

What Is Required (Qualifications)

• Proven experience in SaaS customer support or a related technical support role
• Strong written communication skills with a focus on clarity and precision
• Ability to manage multiple, time-sensitive customer interactions simultaneously
• Comfortable working in a high-urgency environment and taking ownership of client communications
• Technical troubleshooting skills with a good understanding of systems thinking

How To Stand Out (Preferred Qualifications)

• Experience with live chat systems and ticketing processes
• Knowledge of advanced platform configurations, multi-factor authentication, and SSO integration
• Familiarity with customer satisfaction metrics and improvement strategies

B2BEventTechnologyCustomerSupport #TechnicalTroubleshooting #CareerGrowth #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.