Customer Success

Customer Success & Support Executive

A fast-growing SaaS company is seeking Customer Success & Support Executives to help multi-site food service businesses optimise inventory, reduce food waste, and protect profit margins. This is a hands-on role for commercially aware, confident communicators who want to make a real impact.

This isn't a passive support role - you'll play a visible part in helping operators succeed while shaping how the customer success function develops.

Responsibilities:

• Host live onboarding sessions and deliver engaging training via video and screen-share.

• Support pilot sites through full rollout, tailoring guidance to operational and finance stakeholders.

• Respond to customer queries, troubleshoot issues, and maintain accurate CRM and knowledge documentation.

• Monitor engagement, identify churn risk, and help customers maximise margin protection.

• Contribute to improving workflows, refining onboarding processes, and developing support resources.

About You:

• Strong communicator, confident on calls and video.

• Commercially aware, understanding food cost, waste, and operational pressure.

• People-focused and energised by helping others succeed.

• Proactive, solutions-driven, and calm under pressure.

• Comfortable working remotely, managing your own time, and learning new systems.