People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We're looking for a Support Specialist to oversee complaints, creating a process that’s fair and transparent. You’ll be in charge of getting to the bottom of things, so you’ll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.
You'll also be responsible for root-cause analysis, quality control, and cooperation with regulatory bodies. And because we’re invested in your success, we want to offer you a range of opportunities as your career progresses at Revolut.
Up to shape what's next in finance? Let's get in touch.
What You'll Be Doing
- Handling incoming formal complaints within the regulatory deadline
- Identifying, analysing, and resolving issues
- Setting up and improving internal procedures
- Actively contributing to a culture where the fair treatment of customers is a priority
- Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible
- Collaborating with various internal teams, such as Product and Quality Assurance, to ensure efficient and effective complaint resolution
- Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
- Staying up-to-date with relevant industry regulations and compliance requirements to ensure complaint-handling processes adhere to legal and regulatory standards
- A bachelor's degree (must be able to provide at least a provisional certificate)
- 18+ months of customer service experience
- Fluency in English (C1+ level)
- Fluency in Portuguese (C1+ level)
- Excellent communication skills
- The ability to explain complex issues in an easy and understandable manner
- Great numeracy, analytical, and IT skills
- Impeccable attention to detail
- Empathy and love for helping people
- Drive and self-motivation, with a flexible team-player attitude
- An independent problem-solving approach
- Investigative experience
- A background in retail customer service or insurance
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
- Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
