Client Support Specialist

TL;DR

Snappt is in need of two part-time ambitious Client Support Specialists to join our evolving team to help us deliver our customer-centric approach through excellent customer service and training skills.

One position will cover the 9am-1pm EST schedule and the other position will cover the 12pm-4pm PST schedule.

As a Client Support Specialist, you will be on the front lines helping our customers get the most out of their experience with Snappt. Our ideal candidate will have a positive attitude, as well as the patience and empathy to give world-class service to our new and existing clients.

Who we are

Snappt is building the future of trust in multifamily. In just a few years, we have grown into a trusted partner for thousands of property teams nationwide, verifying millions of applications and helping prevent millions in fraud-related losses. Backed by strong investors and a clear long-term vision, we’re defining a new standard for how trust and verification work in leasing.

We’re an entrepreneurial, customer-obsessed team that values ownership, curiosity, and accountability. Our core values aren’t just words on a wall—they guide how we build, how we collaborate, and how we show up for our customers and each other.

Snappt is a team of 100+ and growing. If you’re excited to solve real problems, work with smart, driven people, and help shape the future of trust in rental housing, we’d love to meet you!

What we do

Snappt is on a mission to bring trust back to renting. As a fast-growing PropTech company, we help multifamily operators stop fraud before it happens and approve renters with confidence. Our Applicant Trust Platform™ combines advanced AI and human expertise to make leasing fair, transparent, and secure. Trusted by many of the top names in multifamily, Snappt is redefining how the industry protects communities and makes smarter, safer leasing decisions.

At Snappt, our values guide how we work and how we win together. We aim to Be Kind in every interaction, knowing collaboration thrives on respect. We Live Curiously, asking questions and experimenting fearlessly to drive innovation. We Embrace Play, because creativity flows when we make space for joy. And we always Give a Sh!t, holding ourselves to the highest standards and caring deeply about the outcomes we deliver. These values fuel our culture and make Snappt a place where big challenges are met with bold ideas and real impact.

Who you are

• You are passionate; you throw your energy and conviction into the work you do.
• You are naturally curious; you have an innate desire to understand people and help solve their problems.
• You are collaborative; you thrive in environments where people work together to create winning solutions.
• You have a commitment to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.
• You assume positive intent; you believe your teammates and customers come from a place of good intention.

What you will do

• Client Interaction - Be the face of Snappt! Provide prompt responses to inquiries, and match your product knowledge with care and empathy for our clients.
• Technical Support - Manage all incoming questions about our platform, and how it works, and provide a solution-based approach to our clients. Report bugs, communicate issues to the broader team, and provide updates to our clients.
• Product Knowledge & Ongoing Training - Be the expert! Use your depth of knowledge to guide our clients to the right solutions for the issues at hand. Provide ongoing guidance to help with staff turnover and overall property performance.
• Client Feedback - Be the conduit between our customers and our Product team! Relay any feedback to our internal teams so we can continue to evolve our product offerings.
• Client Satisfaction - Deliver a best-in-class experience for our clients and track both general NPS and transactional NPS for our customers.
• Metrics & Reporting - Monitor your performance through reporting while exploring correlation and causation through thoughtful data analysis.
• Cross-functional collaboration with our Sales & Partnerships team - Ensure a smooth transition from our sales team as we bring on new clients. Work cross-functionally with both our Sales and partnership team to deliver a great experience for our direct and indirect customers.

What you bring

• 1-2 years in Customer Service or similar background.
• Strong written and verbal communication and presentation skills.
• Ability to create and modify procedures in a rapidly growing environment.
• Strong customer service skills for developing and maintaining long-term relationships with old and new clients.
• Flexibility, adherence to the differing needs and processes of each client and adapting to internal process updates.
• Organizational skills to keep records for client cases accurate and up to date.
• Written and verbal communication skills for maintaining good relationships with clients.
• Data security and discretion, adhering to security protocols and understanding the importance of protecting applicant PII.
• Problem-solving skills for identifying and addressing client concerns.
• Passion for our product and core values.
• Entrepreneurship, creative thinking.
• Ability to analyze and interpret data.
• Experience in multifamily housing or PropTech preferred.
• Experience in SaaS (Software as a Service) is a plus.
• Experience leveraging CRM and ticketing platforms like Salesforce, Confluence, Jira are a plus.
• Experience with PropertyManagement softwares such as Yardi, RealPage are a plus.

Where you’ll work

Snappt is a remote-first organization.

We actually don’t even have an office. So if you’re accountable and do high-quality work...do it from anywhere.

We are an Equal Opportunity Employer

We believe the best ideas come from working with people of different backgrounds and unique perspectives.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Snappt makes hiring decisions based solely on qualifications, merit, and business needs at the time.