Customer Service Representative - Remote

About The Company TTEC is a global leader in customer experience solutions, specializing in delivering innovative consulting, technology, and managed services to a diverse range of brands worldwide. Our mission is to help companies create smarter, more human-centric interactions with their customers, leveraging cutting-edge data analytics, artificial intelligence, and digital solutions. With a strong emphasis on fostering an inclusive and dynamic workforce, TTEC prides itself on maintaining a culture of continuous learning, collaboration, and community engagement. Our commitment to excellence and humanity has earned us numerous recognitions, including the Great Place to Work certification in the United States. We believe that our people are our greatest asset, and we strive to create an environment where every employee can thrive and make a meaningful impact. About The Role As a Healthcare Customer Service Representative working remotely from your home in California, you will play a vital role in supporting consumers with their healthcare benefits and services. Your primary responsibility will be to engage thoughtfully with customers, understanding their needs and providing accurate information to help them navigate complex healthcare options. This position offers an excellent opportunity for individuals passionate about helping others and making a positive difference in people's lives. You will be part of a supportive team dedicated to delivering exceptional customer experiences, ensuring each interaction leaves a lasting, positive impression. The role requires strong communication skills, empathy, patience, and the ability to handle high volumes of customer inquiries efficiently while maintaining professionalism and quality standards. Qualifications

• Minimum of 6 months of customer service experience
• High school diploma or equivalent
• Strong empathy, patience, and attentive listening skills
• Proficiency with computer systems and Windows-based applications
• A dedicated, distraction-free home workspace
• Secure, high-speed wired internet connection (minimum 25 Mbps)

Responsibilities

• Answer incoming calls from customers seeking assistance with healthcare benefits
• Engage thoughtfully with customers to understand their specific needs and concerns
• Research across multiple systems to resolve questions accurately and efficiently
• Provide clear, concise, and accurate information to guide consumers through healthcare options
• Manage a high volume of interactions while maintaining a high level of service quality and professionalism
• Follow scheduled shifts, including designated breaks and lunch periods
• Document interactions and update customer records as required
• Participate in ongoing training and coaching sessions to enhance skills and knowledge

Benefits

• Competitive base hourly wage starting at $17.65
• Comprehensive benefits package, including paid time off (PTO), health and wellness incentives, and tuition reimbursement (eligibility may vary)
• Opportunities for professional growth and development through training and coaching
• Supportive and inclusive work environment that values diversity and community engagement
• Flexible remote work setup allowing for work-life balance
• Access to a global team of lifelong learners and industry experts

Equal Opportunity TTEC is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe diversity enriches our community and enhances our ability to serve our clients effectively. We are dedicated to fostering an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. Join us and be part of a company that celebrates differences and champions equality at every level.